Berton A. Warner III

Senior MSP Technician & Infrastructure Specialist

Delivering hands-on technical expertise in MSP environments - from complex infrastructure deployments to critical issue resolution in Las Vegas, NV

30+ Years IT Leadership Excellence

30+

Years Technical Experience

1000+

Systems Deployed

15+

Years MSP Environment

MSP Technical Services

Hands-on expertise across the full spectrum of MSP technical operations in Las Vegas

🔧 Service Desk & Support

Expert-level troubleshooting and client support delivery

  • Tier 2/3 technical support
  • Complex issue resolution
  • RMM/PSA ticket management
  • After-hours emergency response
  • Remote & on-site support

🔒 Security Implementation

Deploying and managing comprehensive security solutions

  • Endpoint protection deployment (EDR/XDR)
  • Firewall configuration & management
  • Email security & filtering
  • MFA implementation
  • Security patching & updates

🖥️ Server & Infrastructure

Building and maintaining critical business systems

  • Windows/Linux server administration
  • Active Directory management
  • Virtualization (VMware, Hyper-V)
  • Storage & SAN configuration
  • Server migrations & upgrades

🌐 Network Engineering

Designing, implementing, and troubleshooting network infrastructure

  • Router & switch configuration
  • VPN setup & management
  • Wireless network deployment
  • VLAN design & segmentation
  • Network monitoring & optimization

☁️ Cloud Services

Migrating and managing cloud-based solutions

  • Microsoft 365 deployment & administration
  • Azure/AWS infrastructure setup
  • Email migrations (Exchange, Google)
  • SharePoint & OneDrive configuration
  • Cloud backup solutions

🤖 AI-Enhanced Support

Leveraging AI tools to accelerate problem-solving and efficiency

  • AI-assisted troubleshooting & research
  • Script generation & automation
  • Rapid documentation creation
  • Knowledge base optimization
  • Complex problem analysis

Technical Proficiencies

Deep expertise across the modern MSP technology landscape

RMM & PSA Platforms

ConnectWise Manage ConnectWise Automate Datto RMM N-able RMM Kaseya VSA Atera Autotask PSA

Security Tools

SentinelOne Fortinet Cisco Meraki Sophos SonicWall PFSense Crowdstrike

Cloud Platforms

Microsoft 365 Azure AWS Google Workspace Intune Azure AD

Infrastructure

VMware Hyper-V KVM/QEMU Active Directory DNS/DHCP VPN Solutions Load Balancing

Backup & DR

Veeam Datto BCDR Acronis Azure Backup Disaster Recovery Planning

Networking

Cisco Meraki Ubiquiti SD-WAN Network Security Wi-Fi 6/6E

AI & Automation

ChatGPT/Claude N8N Automation AI-Assisted Troubleshooting PowerShell Scripting Task Automation AI Documentation Tools

Why Hire Me

A seasoned technician who solves problems and delivers results

Ready to Work Day One

No lengthy training period needed. I know the tools, I know the workflows, and I can start resolving tickets and handling escalations immediately.

Complex Problem Solver

When the standard fixes don't work, I dig deeper. Thirty years of troubleshooting means I've likely seen (and solved) the issue before.

Quick Learner & Adaptable

New tools, new environments, new challenges - I adapt quickly and figure things out. Every MSP does things differently, and I'm ready to learn your way.

Multi-Platform Experience

Not locked into one vendor ecosystem. I work across Windows, Linux, various RMM platforms, and multiple cloud providers.

Reliable & Responsive

Available for emergency escalations, after-hours work, and critical projects. When clients need help, I'm there to deliver.

Team Player & Mentor

Happy to help junior techs level up their skills. I share knowledge, answer questions, and help build stronger technical teams.

Let's Talk

Looking for a skilled technician for your MSP team? Let's discuss how I can help.

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